Dumfries & Galloway Royal Infirmary

First time visiting hospital since I moved to Scotland it was the most pleasant experience I have had going to hospital. Seen super quick jim the trearge nurse was fantastic and credit to the hospital seen within 10 mins of arriving had xray and cast on my arm in a couple of hours where im from it would be 8 hours just to get seen

Still here in ward D8 the staff here are full of compassion 100% they all work so hard at keeping everyone informed and happy,, I would like to thank each and everyone of them for looking after my dad and continues to do so,, nothing is too much to ask. They are truly guardian angels, and are one big team together, well done everyone and thankyou again xx

This was one of the most unsafe and distressing healthcare experiences of my life. I was admitted for over a week and left feeling that remaining in hospital posed more risk than being at home. Care was fragmented, communication was poor, and basic patient safety failed when I was at my most vulnerable. I experienced severe medication-related effects without adequate monitoring or response. Concerns were minimised, and I was left trying to advocate for myself while unwell, in pain, and cognitively impaired — something no patient should ever be expected to do. I ultimately discharged myself because I did not feel safe staying. I am deliberately keeping this review non-specific to protect my privacy, but I am sharing it publicly because experiences like this do not feel like isolated “mistakes” — they feel systemic. One exception: the hospital chaplain deserves 5 stars. He was compassionate, present, and genuinely human in a way that stood in stark contrast to the rest of the experience. His care mattered, and I’m deeply grateful to him. I understand how stretched the NHS is. This is not about blaming individuals. But hospitals exist to protect people when they cannot protect themselves — and in my case, that protection failed.