Hairware Ltd

Update : so, Hairware have replied that they emailed me and 'addressed my concerns'. Drivel. They sent me an email stating that the package arrived 2 days earlier that I claimed, which it certainly didn't. Strange, early the very morning I did eventually receive the item, I sent them an email asking where it was. Why would I do that if it had already arrived 2 days earlier ? They have not made any comment to justify the extortionate postage, and have totally ignored my question why they never sent a dispatch email as promised. Utter drivel, and shameful lack of professionalism. ********************** Original Review : I ordered a very small (manmade) hairpiece, with a comb attached to secure it in place. It cost £34.99, which itself is extremely overpriced, and then had to pay an additional astonishing £7.90 just for postage of this tiny article which could easily be posted in a jiffy bag. I grit my teeth and went ahead with the purchase, as I have had three chemo sessions in the last 5 years and my hair is looking very thin and tatty. I received an email confirming the order, 48 hr tracked, and promising a further email when the item was dispatched. It arrived and week later. No dispatch email was sent as promised, so I had already chased it up. I weighed the hairpiece on its own , 1.5 oz, tiny. I weighed the whole package, a small box stuffed with shredded paper, which was way over the top, 5.3 oz. Delivered by Royal Mail, not even a courier. £7.90. Complete and utter rip-off. I've checked the RM website. This package, with this size box, up to a weight of 250g (9 oz) , tracked 48 hrs, costs just £3.50. Absolutely shameful extortion by Hairware, both for the price of the item, and the fraudulent charge for postage. And don't give me any scripted patronising replies about protecting the item in a box instead of a jiffy bag. That still doesn't justify extortianate prices for what was sent. And, I have received hundreds of far more delicate items than a bit of nylon hair and a plastic comb in jiffy bags with no damage. You should be totally ashamed of yourselves.

I have been with Hairware now for well over two years and the service is just amazing. Victoria who looks after me is empathetic caring and very good company and understands the stress hair loss brings. Her patience is second to none and she always responds to worries out of hours. Very rare in this day and age . The entire team Naomi and Jas always give me a warm welcome, I always leave feeling so much better.

So pleased with my beautiful hair. Excellent service, brush, shampoo and stand included. A lovely lady who was patient and helped me choose the best option - which was an excellent price.